Trade In value reduced

[justdesj]

I sent my Samsung S10 to trade in for a Samsung z flip 3 and was told that the value was reduced to zero. I took a video of packaging the phone, with it functioning, factory reset and need to know where to send proof. They said that the device does not turn on. I have until the 25 and want to get this rectified. Samsung mods, please help direct me to get this fixed

[Helenna]

Hi justdesj, we sincerely apologize for the inconvenience caused to you. we kindly request you to provide the information asked in DM(direct message). So that we will check with the team regarding the trade-in issue and get back to you soon.

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device.

On the Members app go to the Community tab.
Click on your profile picture and username.
Click on Direct message.