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Original topic:

android.process.media keeps stopping

(Topic created on: 10-14-2019 01:55 PM)
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SSJTris
Active Level 3
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Questions
Every since I updated my phone, that pop up keeps occurring on my phone. I've noticed that my pictures are gone in my gallery maybe from this process not working? Has anyone else gotten this error? 

1 Solution


Accepted Solutions
Solution
SamsungUSABetaTeam
Community Manager
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Questions

Please navigate to Settings > Apps > "Show system apps" in the top right corner,
1. Select "Media Storage" > Storage > Clear data
2. Select "Sec Media Storage" > Storage > Clear data

※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.

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5 REPLIES 5
Dann103028s
Active Level 4
Questions
the pop up keeps popping up everyyime i open up the gallery and try going into the settings to edit the aod, It's really annoying, i restarted to see if it helped but it didn't
Cassady94
Active Level 1
Questions
i keep getting the pop up also but my gallery is working fine
Solution
SamsungUSABetaTeam
Community Manager
Options
Questions

Please navigate to Settings > Apps > "Show system apps" in the top right corner,
1. Select "Media Storage" > Storage > Clear data
2. Select "Sec Media Storage" > Storage > Clear data

※ Note: The tag information added arbitrarily disappears but the original is preserved and other information is filled by reanalysis.

SSJTris
Active Level 3
Questions
So I'm not completely sure how I did it but I did get it to stop. Whenever the pop up did appear I went app info< storage
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THE_GEEK_19
Active Level 5
Questions
Please see my recent post in Tips. I hope that helps.
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