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Original topic:

Fingerprint Reader

(Topic created on: 11-08-2019 07:59 AM)
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mbuelv24
Active Level 3
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Questions
When I place a phone call and lock my phone, the fingerprint reader doesn't work with the screen off after 1 second. I would have to wake the phone and then access the fingerprint reader. This issue only happens when I'm on a phone call. Anyone else having this issue? 
4 Comments
Sigma
Active Level 7
Questions
Did you report it? Even if other say they haven't experienced it, this app will generate logs so Samsung will mostly likely know if it's an issue that needs fixing.

So use the feedback option ;)
mbuelv24
Active Level 3
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Of course, I reported before mentioning it here lol. Just wanted to see if anyone had a solution
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SamsungUSABetaTeam
Community Manager
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Please try clearing the system cache and rebooting your device.

If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.

jhs39
Active Level 6
Questions
In the settings for biometrics and security /fingerprints check your setting for show icon when screen is off.
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