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Original topic:

smart switch

(Topic created on: 11-29-2019 08:46 PM)
238 Views
helsinki1
Beginner Level 2
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Questions
Does anyone know what steps to fallow to go back to the Samsung official software?
5 REPLIES 5
hunterw
Active Level 3
Questions
I think you had to back up your data. before installing the beta software.
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CtrlZThis
Active Level 6
Questions
Go to the home screen of this app. Tap Settings top right corner.
Tap One UI Beta Program and at the bottom tap withdrawal. read what you scroll thru before you tap withdrawal. there are instructions there on how to proceed after tapping withdrawal

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zvand
Active Level 3
Questions
You will need the beta version of Smart Switch. Link is in a sticky post in the tips section.
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ChayB97
Active Level 2
Questions
If you backed up your information before enrollment to the beta program, then you should be able to withdraw and connect your phone to your pc and in the smart switch app there should be and option to recover from backup. Although mke sure you withdraw because otherwise you will receive the beta software update again I believe, don't quote me on that though because I'm not sure.
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SamsungUSABetaTeam
Community Manager
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How can I unregister from the One UI Beta Program?

To unregister from the beta program go to: “Settings > One UI Beta Program > Deregister” in the “One UI Beta” app.

- You will need to re-install (rollback) to the Samsung Official software that was being used prior to participating in this Beta program. This can be done with Samsung Smart Switch PC Version.

- Once the software is re-installed, the device will be reset and all data that was generated during the One UI Beta Program will be erased.

All data that was backed up before installing the Beta software can be recovered, however there may be limitations in recovering data that was created after installing the Beta software.

If you need assistance having your software rolled back to the latest approved version you can call us at 1-800-726-7864 and request the location to the nearest Service Center or go to Samsung.com and locate the Service Center in your area.

※ Please call the service center prior to visiting to ensure that you are able to bring your device before making a trip.

How do I rollback to my previous software during the Beta program?

- Download and Install the Samsung Smart Switch PC Version.

- Connect your phone to your PC > launch Smart Switch > Press “Downgrade” button to roll back to your previous Samsung approved software.

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