ShellJ3
Beginner Level 2
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11-22-2019 05:55 PM in
Questions
I've never had this issue before (4-5 Samsungs now) but in the last month, my phone is turning on in my bag or my pocket A LOT. I've accidentally made many phone calls, started music and usually just open random apps. I'm thinking it's the beta but maybe it's just a Samsung thing??
Today, it not only opened but went to my Uber app from the app drawer and ordered a car. While in my bag, while I was driving.
Current setup: lift to wake: on, double tap: on, accidental touch: on.
I've read turning off the accidentally touch might actually counterintuitively fix it but I haven't tried it yet.
I open my phone with face, print or pin not with voice.
Any suggestions, I'll try. Maybe there is a way to only get into your phone if you really want to? I feel like I'm asking something stupid.... Maybe reverting back to only opening with a fingerprint? The face deal is really cool and I'd hate to lose that.
Thanks in advance
3 Comments
GalaxyWarrior08 2
Active Level 6
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11-22-2019 05:58 PM in
Questions
Yep. Mine just restarted itself after I went to plug the charger in.
Toddman41
Active Level 7
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11-22-2019 06:15 PM in
Questions
That's a Odd issue, be sure to Report the Bug to Samsung
SamsungUSABetaT eam
Community Manager
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11-25-2019 02:52 PM in
QuestionsPlease try clearing the system cache and rebooting your device.
If issue persists, please send us an error report with screenshots from One UI Beta App (Beta Feedback -> Send feedback-> Error Reports -> "Select Category" -> Input frequency and Description" -> Send (Top Right Icon). We appreciate your help for supporting beta program.
