Cloud

[NicoleMars11]

I have data from my phone backed up on the cloud. There is no download button to download. Ive requested the data and ive been emailed it. They were sent in zip files and when i try to open it it says its corrupt. I really need to access my old text messages. Please Help!

[mbckl]

Could you just restore your sms through the back up?

[SamsungLaura]

Hi @NicoleMars11, could you confirm which cloud service you are using?

[fisky]

How do I find my Gmail account

[SamsungClaudette]

Hello @fisky

There are different ways depending on if you want to access it through your phone or computer. Could you please tell me which one you are using?   

Kind regards,
SamsungClaudette