Original topic:

Samsung care+

(Topic created on: 08-31-2022 12:10 PM)
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Greyble
Beginner Level 3
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Samsung Account

Bought a phone with samsung care+ before even leaving shoping centre returned phone buying a different one still a samsung, couldnt swap care+ in store they said i had to call up to get it swaped. Spent half the day trying and failing to get it swaped over. Gave up and have asked for them to canel and get a refund as i cannot even benefit from the service as i dont own the phone its conected to (hadn't even taken it out of the box) but they say they are unable to do refunds or cancel the service. i advise NEVER purchasing samsung care+ i only hear bad things about it even looking at what other customers have been posting. the coustomer service for it is useless and a waste of time.

 

Normaly i wouldn't bother posting such things but i am frustrated and hope others can see this and might think twice before purchasing care+ 

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4 Comments
SamsungLaura
Moderator
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Samsung Account

Hi @Greyble, thanks for reaching out. 

Please send through an email with your details so that I can look into this:

To: members.au@samsung.com

Subject: SamsungLaura - Care+ cancellation

Detail:

Name, phone number, address, email used to purchase Care+, IMEI of the device you want it transferred to.

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maysoun
Beginner Level 2
Samsung Account
upgraded my mobile from ultra 21 to ultra 22 over 3 weeks I email care+ I called them I gave million information till today I didnt get transfer on my care+ while I had still 12 months and their rules 10 months you should have so it can be transferred me too I dont advice anyone to purchase care+ it's waste of money and nervs while no one of them cares for what you are asking
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SamsungJon
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Samsung Account

Hi @maysounI, we want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

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maysoun
Beginner Level 2
Samsung Account
Thank you for the reply what's the solution for it while I rang many times emailed at rhe end as I didn't do anything
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