smart things

[Nate_Dawg]

It is running in the background thats the thing. no matter what i do this is all i get. samsung can you assist please

[SamsungLaura]

Hi @Nate_Dawg, to clarify; is this a notification that is popping up regularly despite the fact that SmartThings is already running in the background? 

I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[Nate_Dawg]

Hi @SamsungLaura, thank you for your advice. Can an error report be generated from a computer? I will try and send a error repor if so

[SamsungLaura]

Hi @Nate_Dawg, alternatively you can use the Smart Things app on desktop and go to Menu > Contact Us 

[Nate_Dawg]

no smart things app desktop menu?????????????????????

[Nate_Dawg]

i can not progress past this

[Nate_Dawg]

app is running in background

[SamsungLaura]

That's strange. Can you go to Task Manager and stop SmartThings then try again? 

To do this:

Ctrl + Alt + Delete > Task Manager > Right click 'Smart Things' > End process

[Nate_Dawg]

Hi i tried your suggestion and still hasn't fixed the issue i get the same message as previously sent