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Original topic:

battery

(Topic created on: 06-17-2021 01:32 PM)
koko875
Beginner Level 2
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Samsung Health
can somone please help me with my battery problem? it keeps decreasing by itself even though it's in maximum power saving. im using a s9+, anyone have similar problems?
3 Comments
COLEAFY_YT
Active Level 1
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Samsung Health
Hi, koko875 I think you must 'close all' the apps before going to another app
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SamsungNorrifa
Moderator
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Samsung Health

Hello koko875. I am Rifa, from Samsung.

We're sorry for the experience. We would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.

Thank you.

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Samsung Health
Did you got your S9+ on launch date? Because if so, the S9 series is about 3 years now. Lithium batteries can degrade till 80% of its original capacity after 2 to 3 years.
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