Original topic:

Samsung Health Android app no longer displays steps on phone lock screen / home screen

(Topic created on: 01-30-2023 02:50 PM)
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Growler2023
Active Level 1
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Samsung Health

Hello! My Verizon based Galaxy S21 with Android 13 with latest patch G991USQU5DWA8 update as of 29 January 2023 and Samsung Health app version 6.23.0.063 no longer displays my step count on the lock & home screens of the phone. Instead of display the step count all it displays is "Samsung Health started." The step count was visible up until a few days ago but I can not determine what has changed. Can anyone help me to get the step count to display on the phone lock & home screens? Thanks!

 

ShaynaG
Beginner Level 2
Samsung Health

I am in Canada and am having the exact same issue.

Iama
Beginner Level 3
Samsung Health

I am also a Canadian with the same issue on my Galaxy S21FE. 

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NickThornber
Active Level 1
Samsung Health

I'm using a Samsung on EE in England and exactly the same change has happened. 

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samy2022
Active Level 9
Samsung Health
I just updated Samsung Health and now I get the same notification as you
marinkobokur
Beginner Level 2
Samsung Health

This happened after the newest update and it has nothing to do with clearing cache or anything else. 

SaLeNJaK
Beginner Level 2
Samsung Health

Samsung Health/3dots right corner - Samsung Health/Settings/Notifications/Allow notificatios is allready checked

 I only have 1st icon checked (Lock screen - Allowed)

Enter Notifications cattegories

Steps is unchecked - so check it

Scroll allway down uncheck Other notifications to note have 2 health icon on taskbar

Thas all.

PaulLMason
Beginner Level 3
Samsung Health

I was having this issue too (and it's definitely not US/Verizon related, because I'm in the UK on Vodafone) and this fixed it - thank you! 

NickThornber
Active Level 1
Samsung Health

Hi. Also in UK but on EE. Which fix are you saying worked please? I'm confused! 

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HipCheckChuck
Beginner Level 3
Samsung Health

I had the same issue and this worked perfectly to correct.  Thank you! 

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M_89
Beginner Level 5
Samsung Health

Thank you sooo much!! It finally worked!!

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