Samsung Health

[Haitch]

I'm not sure what happened to my steps records ..... It seems it has been wiped before Dec. 9th, 2022...... I even tried restoring data nothing happened.... I haven't heard back from Samsung since sending this issue to Samsung on Dec. 9th, 2022. 

Thank you. 

[RedDogRabbit]

Don't know if you'll ever be able to recover the Health Data before December 9th, but you could try this. 

• Sync Samsung Health 
• Go to Settings > Apps & Search for Samsung Health, Click on it & Scroll down to Storage & Clear Both Cache & Data for the app.
• Reboot & Sync Samsung Health again. 

See if Samsung Health Restores the Data? 

[Haitch]

I did the above and now I don't have any access to samsung health. This is annoying. Andriod phone is annoying. Ugh.

[RedDogRabbit]

You can't open Samsung Health, or you get an error message? 

Can you post a screen shot of what you see? 

[Haitch]

Both. I can't open it and bc of error. The network issue is baffling bc I'm able to access other apps and such. Very frustrating

[RedDogRabbit]

Try Uninstalling & Reinstalling Samsung Health.

You might not be able to post screen shots because you are relatively new to Samsung Members? 

[Haitch]

By Uninstalling and reinstalling won't that erase all of my data til day?

[Haitch]

Well that didn't work. I still don't have access. Ugh

[RedDogRabbit]

What is the model number of your device? 

[Haitch]

What would that do?