Original topic:

I can't use my fingerprint after update android12

(Topic created on: 11-19-2021 11:35 AM)
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JustinChen
Active Level 5
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Samsung Members
I updated android 12 on my samsung s21 5g, after the update i could't use my fingerprint, i even try to restart and disable smart lock, and is still the same problem.can someone please help me?

 

5 Comments
Samsung Members
Other few users are experiencing the same issue and they have tried solving it with the common troubleshooting tips but it gives no positive result. I suggest you bring your device to the nearest Samsung centre.
JustinChen
Active Level 5
Samsung Members
Okay
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tancolin
Active Level 1
Samsung Members
Try reset fingerprint
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JustinChen
Active Level 5
Samsung Members
Thanks for the advice but still can't
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tancolin
Active Level 1
Samsung Members
But mine s21 is ok. Maybe need go Samsung centre check
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