Hi
I wanna share my worst experience of SAMSUMG service center.
I visit samsung service cemter in midvally Garden mall KL to repair my s20 broken screen.(on 9th Jan)
Of course I already made a reservation with service app. I had made clear the model name and the purpose of the repair in advance. I arrived on time but they didn't prepare the stock at the scheduled time. He just repeated that he was sorry but was out of stock. And he told me if I want to change the screen, need to go sunway mall which have a s20 screen stock.
They should have called me in advance if they hadn't prepared the stock by the appointed time. He didn't seem to care about the time and effort I took to get here, and I was very angry.
Why do you get reservations in advance, including the reason and model? Doesn't that mean I'll be ready to fix my phone in advance? I really can't understand your service mind. Is this samsung service?
And also I cannot believe how manage their customer like this.
Pls inform me after checking my experience, this is normal or not in here...
