I have received my order but it was mixed up with someone else’s. I have contacted customer support and sent an email to estorenz@samsung.com. It’s been almost a week since this was escalated to the “right department” according to the Samsung support agent but even after numerous phone calls and live chats, all I am told is to wait for a reply from the estore team with no turnaround time.
I have someone else’s phone I need to return to Samsung which means you have at least two customers without the phone they pre-ordered but I’m not sure why it takes more than a week just to get the ball rolling.
Is there a team in NZ I can talk to directly so I can resolve this?
Hi MYLRM, thanks for letting us know about this! We are sorry to hear about the experience you've had. Could you please send us a direct message on our Facebook or Instagram account with your order number, phone number and email address so that we can escalate this on our end? Thanks, the Samsung NZ team
