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Original topic:

S22 Ultra exclusive colour

(Topic created on: 08-27-2022 08:29 PM)
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SgSiaoKia
Active Level 1
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Samsung Online Store

Hi! Can I ask how long did you wait to receive your s22 ultra exclusive colour from the day you placed an order?

 

Currently my status is showing On the Way, but different staff from different call providing different answer. 

 

1st caller: Currently send to logistic partner

2nd caller: unable to track where's my phone

3rd caller: The phone is still under production

Not sure who is right. 

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3 Comments
xy2480
Active Level 3
Samsung Online Store
Around 2 weeks i think
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James513
Active Level 2
Samsung Online Store
My one take almost 3 weeks (order after pre order promo end). Trust me, no need to call them, u will get crazy. If status is show on the way, sure within a week you will receive the phone.
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SamsungPradeep
Moderator
Moderator
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Samsung Online Store

Hello SgSiaoKia. I am Pradeep,from Samsung.

We truly apologize for the unpleasant experience, and please be informed for the Samsung Online Store exclusive colors need special production. Production begins only after confirmation of your order is received. Please allow up to 3-4 weeks for delivery. As this is a made-to-order option, we are unable to change or cancel your order once placed.

Thank you.

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