Samsung customer service is very incompetent. I'm waiting for a return slip to be emailed to me for nearly 3 weeks now. Long story short I ordered the wrong size smart cover with my S22 ultra. After many calls and live chats they send an email with instructions how to send it back for a refund. They mentioned they will email a return slip in another email and that's it!!! The last email was on 14th March and since then I sent them numerous emails, calls, live chats asking for the return slip. Till now nothing. Very disappointed!!!
Hi kamiAb, thanks for letting us know about this! We're sorry to hear about the experience you've had. Could you please message Samsung New Zealand on Facebook or Instagram with your phone number and email address so that we can get the customer support team to get back in touch with you directly to help? Thanks, the Samsung NZ team
