After installing the Google Wallet App in Australia, the icon installed is just GPay. When you open it, it says it is updating and can't be used. It never finishes updating.
I have wiped the apps data, uninstalled and reinstalled the app multiple time, restarted the phone, shut down and power up, closed all apps.
It was working until about a week ago. I need this app to work for public transport card support as Samsung Pay does not support Victoria/Australia Miki card.
Hi @GB_AU, that's odd.
Depending on which device you have, this may be occurring due to a Google or Android System update from the Play Store. I recommend uninstalling updates from Google Play services and Google Play Store to see if this resolves the issue.
1. Settings > Apps > ⋮ > Show system apps > Google Play services > ⋮ > Uninstall updates
2. Settings > Apps > ⋮ > Show system apps > Google Play Store > ⋮ > Uninstall updates
Once this has been complete, go back and update your Google Play store via the following:
3. Play store > Profile icon in Top right > Settings > About > Play store version> update
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.