Lost access to Samsung Pay

[AmeriCanuck]

So I have an A20 and been using the Samsung Pay app for awhile. Well, the other night after resetting my phone, I went to download the app from both the Galaxy Store and the Play store and it says my Device is not compatible. But, the Samsung website has it on the list of compatible devices, as long as it has NFC, which mine does.

[RedDogRabbit]

If you have backed up your phone with smart switch, before you factory reset, you should just be able to restore all the apps you had previously. 

You didn't by any chance, root your A20? If you did, Samsung Pay would no longer be compatible. 

[AmeriCanuck]

Yeah, I chose to start fresh. I was just thinking that maybe I'll restore from the backup. And no, I didn't root it. I'm not at that "geek" level to know how to do that, haha

[Tallman]

Was the Samsung Pay app comes with the phone? Or you install it from Playstore?

[AmeriCanuck]

I installed it from the store.

[Tallman]

I think try suggestion from RedDogRabbit. I am not sure if Samsung Pay support on A20. Since many says A20 Samsung Pay only support in Australia and Russia. But you were using it before. Hmmm...maybe restote from backup may keep the app working.

[Georgine]

Hi AmeriCanuck, please try the steps suggested by RedDogRabbit.

Also,  could you tell us the device's status by following steps?

Settings-About phone-status-device status.

[AmeriCanuck]

Ok, I will let you know. One other thing I didn't mention and don't know if it matters is I just activated cell service with Shaw Mobile.

[RedDogRabbit]

If you mean that you switched Carriers to Shaw, or a brand new activation, it shouldn't affect Samsung Pay.

You can try resetting Samsung Pay & Clear both Cache & Data for it, if you're able to install it. 

[AmeriCanuck]

I can't even download it from either store, even from Settings>Samsung Account>Samsung Apps and Services