Samsung pay not compatible on Samsung Galaxy Note 10?

[BacardiBreezer]

My Samsung Galaxy Note 10 will not allow me to use Samsung Pay, I'm in Australia, so not sure if there's a different list of compatible devices for AUS? Bought the phone here, so it's not an inter-regional issue. I try to open the app, and it says "Samsung Pay isn't supported on your phone" Any ideas why this is happening? I checked the software, definitely up to date, all other Samsung apps work fine, just not Samsung Pay... Help? 

[mbckl]

Where did you buy the phone?

[BacardiBreezer]

In Australia

[mbckl]

As in, eBay? Kogan? Or actual Samsung Australia/Optus/Telstra/Vodafone?

[BacardiBreezer]

Oh, from Kogan, but it was AUS stock, I've checked the model number & serial number & they're definitely Australian.

[Dolgogi]

So if you go into Settings/About phone/Software Information and then scroll down, what does it show under Service Provider?

[BacardiBreezer]

This

[Dolgogi · Accepted solution]

Unfortunately, that's not an Australian model, which is why you can't get it working.

That handset looks to be from New Zealand.

Edit: that's an NZ handset from phone company 2degrees.

[SamsungLaura]

Thanks @Dolgogi! 

[Dolgogi]

👍