Original topic:

Samsung reward card not showing up since logging into Samsung wallet

(Topic created on: 06-26-2022 01:59 AM)
azpt22
Beginner Level 2
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Samsung Pay

I updated to Samsung Wallet and my rewards mastercard is no longer showing up and I can't add/import the rewards card. When I try to import a rewards card it states it is unable to and to contact customer support. I called customer service and all they said was they would escalate the ticket and call or email me. I was going to use the rewards card today and now I just have to wait and hope that they can fix this....

2 Comments
bobsmkas
Expert Level 2
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Samsung Pay
😎👌
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Oxosaurus
Beginner Level 2
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Samsung Pay

Going through the same thing. First i couldn't add any cards, tried reinstalling and everything but nothing worked, till i installed the Galaxy Store version of Samsung Wallet (Samsung Pay) instead of the Google play store version. That worked but then i still continue to have the problem where it won't let me import nor redeem my rewards card. There seems to be no way to redeem your cash back rewards on this new version of the app. This **bleep**!

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