Original topic:

Wallet Error

(Topic created on: 01-23-2023 12:52 PM)
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PoorSnails
Active Level 1
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Samsung Pay
Hi all. 
New to this. Also new to Samsung Wallet. Won't allow me to save a card. Either repeatedly asks me to confirm my name or crashes and I have to enter details in all over again.
Also, is it possible to have the swipe up bar linked to Google Pay instead of Samsung Wallet? Will go Google Pay if I can't register cards with Samsung. But doesn't seem to be possible to link the swipe up bar to GP. Seems exclusive feature of Samsung Wallet. 
I have an S10+ dual Sim. 
Thank you. 
18 Comments
Samsung Pay
Hi @PoorSnails
Samsung Wallet or Samsung Pay?

Regardless, might be best to uninstall it, and try downloading it again.

You could also send an error report via the Samsung Members App.

Samsung Members app > Support> Error reports > Application > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.


As for the short cuts, they're exclusive to Samsung Pay.
PoorSnails
Active Level 1
Samsung Pay
Hi Dolgogi.
Thanks for the reply. Yep, tried uninstalling. Should have mentioned that. Was Samsung Wallet.
Will follow up with error report.
Cheers!
Samsung Pay
Is your phone an AU model and did you get an update via the Play Store or Galaxy Store?
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PoorSnails
Active Level 1
Samsung Pay
Hi Dolgogi.
Phone was purchased in Australia so assume it is Australian, however it is dual Sim and have been told that means it may not be. I generally use Play Store for apps. Not sure which I get updates through.
Samsung Pay
Easiest way to find out is go to Settings-> About Phone-> Software Information.

From here, scroll down until you see this, and see what's listed. Australian devices will have XSA, OPS, VAU or TEL.Screenshot_20230125_044108_Settings_1000004225_1674582086.png
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PoorSnails
Active Level 1
Samsung Pay
Thanks Dolgogi.
I have XXV.
Samsung Pay
That handset is from Vietnam, and may be why you're having issues running Samsung Wallet.

You could try using a VPN to get around region locks perhaps or a sim card from Vietnam if you have access to one.

Out side of that, I'm not sure.
PoorSnails
Active Level 1
Samsung Pay
Thanks heaps Dolgogi. Yeah, I do have Vietnamese writing randomly coming up sometimes when terms and conditions pop up.
Have sent an error report through. Hopefully all is not lost.
Cheers.
Samsung Pay
I forgot to ask, when you un-installed it, did you also do the same to the Framework?
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