Original topic:

Samsung Smart Watch 4 R895

(Topic created on: 10-10-2022 05:12 PM)
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ergjam
Beginner Level 2
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Samsung Smart Switch

My Samsung Smart Watch 4 R895 has stopped syncing with my Samsung Galaxy S8.

I will re-install the Samsung Wearable App on my phone & the two will both give me the same sync number. Then the phone will tell me it's getting my watch ready & I will get the circle of dots, then 45% the phone will start scanning for devices & the watch will restart

1 Comment
SamsungLaura
Moderator
Moderator
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Samsung Smart Switch

Hi @ergjam, I am sorry to hear you're having issues pairing your watch. I suggest sending an error report via the Galaxy Wearable app for this to be looked into.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.
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