Nokia pc suite is a much better and more functional, eg- sending text, photo and file transfer. Outdoor calandar sync very easy. Switch can take up to 5 attempts with sync errors. Tried the latest update and it was worse. Went back to the old version. Needs major improvements to even come close to Nokia app. Samsung should look at pc suite and learn.
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.