Original topic:

SmartSwitch update loop

(Topic created on: 09-08-2023 10:08 PM)
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DJBourno
Beginner Level 2
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Samsung Smart Switch

Hello

I have a Galaxy A32 that needs a Firmware update.  The phone downloads it then fails the install saying take the phone to a Samsung store there is not one near me just "others".

From checking the website I thought I would download the Windows version of SmartSwitch and try that way.  Latest download for SmartSwitch from website for computer and latest app from the play store.  Both keep saying they have updates even though they are the latest downloads and both still keep saying it after each run of the update.

How can I get the SmartSwitch to recognize its up to date? Or more importantly how can I update the mobile?

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3 Comments
Troubadour
Active Level 10
Samsung Smart Switch
Here are suggestions relating to another device
https://backtodefault.com/samsung-s21-failed-to-update-firmware-fix-it-now/
If this doesn't work Google;
Samsung firmware update fail
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SamsungClaudette
Community Manager
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Samsung Smart Switch

Hey @Troubadour

Thank you for your help.

Kind Regards,

SamsungClaudette

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SamsungClaudette
Community Manager
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Samsung Smart Switch

Hey @DJBourno

Could you please refer to @Troubadour  and let me know how it goes?

Kind Regards,

SamsungClaudette

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