Original topic:

Can't access Secure Folder

(Topic created on: 10-08-2023 03:51 AM)
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LovelyLillac
Beginner Level 2
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Secure Folder
So, as the title says.. I can't access it at all. Specifically, I've reset the password many times and then get redirected to another page where it says "Enter your password to restore your Secure Folder data" - so I put in the new password I have just created and it doesn't work.
 
 Why can't I see anything in this folder after resetting the password???
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Secure Folder
Interesting. I have secure folder installed on my Galaxy Z Flip 4. Whenever I go into the folder I enter my password and it will take me to the screen where I have all my icons. I am able to choose the icon I would like to use.
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Helenna
Moderator
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Secure Folder

Hi, I request you to please follow the below steps once and check.

Settings > Apps > Samsung account > More options > tab 'Uninstall updates' (Samsung account v14.0.00.11) (In case of reset Password needed) Settings > tab and sign in 'Samsung account' of the top > run 'Secure Folder' > mistype Password > tab 'Forgot password' > tab 'Reset' on the reset Password popup > enter New Password.