Original topic:

Secure Folder

(Topic created on: 07-05-2022 01:33 PM)
ChinaSorrows
Active Level 1
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Secure Folder
unable to add photos to secure folder, any suggestions?
9 Comments
samy2022
Active Level 6
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Secure Folder
is the secure folder unlocked?
ChinaSorrows
Active Level 1
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Secure Folder
it is
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samy2022
Active Level 6
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Secure Folder
Go to secure folder settings and try first to clear cacheScreenshot_20220705-131604_Settings_4869_1657041364.jpg
ChinaSorrows
Active Level 1
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Secure Folder
just tried it, same messageScreenshot_20220705-132556_Gallery.png
samy2022
Active Level 6
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Secure Folder
it seems that the problem only occurs with photos saved from Whatsapp. Is this true in your case? if yes try to save the photo manually or duplicate the photo to a different folder than whatsapp photos folder.
ChinaSorrows
Active Level 1
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Secure Folder
omg it worked, thank-you so much, any idea why it's like that all of a sudden?
I've moved photos from WhatsApp Folder to secure folder before
samy2022
Active Level 6
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Secure Folder
I don't know why this problem occurs but I found similar cases in samsung members france and this is the only solution that was proposed
-Tony
Moderator
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Secure Folder

Hi, We are glad to hear that it is resolved. We request you to generate error report by following below steps : Tap and hold on Samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.

ChinaSorrows
Active Level 1
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Secure Folder
I did that like 3 hours ago