Original topic:

Secure Folder

(Topic created on: 10-15-2023 10:32 PM)
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Anonymous
Not applicable
Options
Secure Folder
I have finally discovered that the secure folder it's self is set as the device admin and is locked. All my permissions that should be available are all locked by admin. It is my own phone. Not a work phone nor any other profiles. I am uncertain on how to get the administrator lock off and remove secure folder as the admin. Any ideas?
6 Comments
RedDogRabbit
Expert Level 5
Secure Folder

Go to Settings > Search for "Admin" and Select Device Admin.

You should just be able to Toggle it OFF. 

I have Secure Folder active on my device, but it doesn't have Device Admin enabled. 

Screenshot_20231016_103916.jpg

Screenshot_20231016_103924.jpg

 

Anonymous
Not applicable
Secure Folder
Its greyed out I can't remove it. I keep getting pop up's that say my phone is managed by an admin, and the admin is the secure folder it's bizzare. I may have found an article that describes the issues.
RedDogRabbit
Expert Level 5
Secure Folder

This is very strange. I don't even have the option to make the Secure Folder a Device Admin, even if I wanted to.

Did you purchase your device new? 

It certainly appears that the device was at some point owned by a company. 

Screenshot_20231016_133523~01.jpg

This is really the only reason, why I can think that you are unable to remove the Secure Folder as a Device Admin. 

Anonymous
Not applicable
Secure Folder
No, right out of the box. The whole experience with this phone is a nightmare. I found a YouTube video with the same issue so I am going to try it. Another bizzare thing is that it appears that I have two phones and when I log into accounts like google or Samsung Account there is one phone showing with the name I gave it and then another which is the make of my phone S20 plus 5g. Sometimes I am logged in with one and sometimes the other.

In diagnostics it can't properly test because it doesn't know which phone I am using. I may factory reset and start over. New email account as I can then be sure nothing from my back up is causing it
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DeepIn2U
Active Level 7
Secure Folder
@Jcyyc2022 and others I HIGHLY suggest watching these 2 videos regarding getting the MOST of Samsung's Secure Folder !

https://youtu.be/2NJ6Xf5pJII?si=FT4YXRzT0AtzHJwW

https://youtu.be/JHPyzVPuTSA?si=VQZYavGSkSxtRy6d
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DeepIn2U
Active Level 7
Secure Folder
Yup definitely sounds like. Corporate MDM policy installed preventing our community member to do local user admin things.
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