I recently purchased a Galaxy Smart tag on Ebay , and it won't allow me to connect with it as it says its regiregistered to another user. What do I do?
Hi @Stimble 👋🏼💙✨️ That error usually means the SmartTag is still linked to the previous owner's Samsung account. It’s part of Samsung’s protection system that prevents reuse without proper removal.
🔄 I'd recommend reaching out to the eBay seller and kindly asking them to remove the SmartTag from their Samsung account. That’s the only way it can be registered to yours.
💬 If that doesn’t work, you can report the issue directly through the Samsung Members app or visit a Samsung support center. Sometimes they’re able to verify the status and help with solutions.
Hope you’re able to unlock it soon and enjoy everything your Galaxy ecosystem has to offer! 📍💡
