It seems it is that time again...
The June update removed temperature controls for StelPro Ki Z-wave thermostats (STZW402+)... AGAIN (developers accidently removed controls during the Fall of 2020). I didn't bother to reach out to Samsung in June, figuring they'd get it right next update. Well, here we are, another update (August 2022), temperature controls are still missing and Fall (along with colder temps and burst pipes) is fast approaching.
The app will show current temperature, but the actual "controls" are missing. No, this isn't on the customer's end as I have friends that also have ST hubs and StelPro Ki Z-wave thermostats and are experiencing the exact same missing controls. We've uninstalled, reinstalled, tried multiple devices, power-cycled, cleared cache etc. etc. etc. Again, I've been down this road in 2020 (the irony) and it was an oversight by the developers. Please, please, please reach out to your developers to have them correct ASAP.
Thanks in advance.
Confirmed not working on stock, fully patched/updated Note 10+, Galaxy Tab S6 Lite, Note 9...
SmartThings App (Android) – 184.108.40.206
SmartThings Framework (Android) – 1.5.01.1
SmartThings Hub(s) – 000.044.00009
Same on iOS 16 & iOS 15.6
Aggravating! The controls are recently missing from my Ki Thermostats in SmartThings as well. Are there any workarounds, e.g. different drivers that would work? Is it Samsung ST developers that are responsible for this or is it support folks at Ki that maintain this and feed it to Samsung? Who do we complain to?