Original topic:

WV60M9900AV and DVE60M9900V - SmartThings

(Topic created on: 09-23-2022 04:56 PM)
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shmotash
Beginner Level 2
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Smartthings
My washer WV60M9900AV and dryer DVE60M9900V won't connect to SmartThings anymore. I still get notifications on my family hub refrigerator but I can't add these devices on ST on my phone. I tried removing everything from my ST account and adding all the devices. I can add all my Samsung smart devices (Fridge, Combi Oven, Cooktop, TV, Light Switches) but can't add washer and dryer. This was working for almost a year without any issues but now they just won't connect. I tried resetting/clearing network settings on both washer and dryer by long pressing smart control button. I tried clearing cache on the ST app on my phone too.

HELP
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Nylah
Moderator
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Smartthings

Hi, we would like to suggest you please try to follow the steps given in below link.

If you find any difficulties get back to us.

We are here to help you.

https://www.samsung.com/ca/support/home-appliances/samsung-smart-washer-connect-to-smartthings/

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