Badly need help!

[ImJeybi_]

Hey Samsung, can you help me with this?

[Bern2Hell]

Send it, so they can have better understanding on what caused the incorrect restart or freeze of your phone.

[butete]

send it for samsung will be aware

[Shannelle씨 · Accepted solution]

I had an issue like this in the past. My phone would randomly get that report and would automatically restart multiple times a day. Turns out I just downloaded a faulty/bugged app. Uninstalled the app then restarted my phone and it worked fine after that. You should get that checked tho. It might not be the same issue as mine.

[Khaled75]

I had the same issue, but I forgot to send it. 😅 Tap Send so they can understand your problem.

[TeamGalaxyRene · Accepted solution]

Hello ImJeybi_,

Thank you for sharing it here, the error reports your Samsung Galaxy device encountered. Trust that, once you send the error log, we will be able to determine what's causing your device's problems or issues.

You may also try our dear Samsung member's reply here sharing similar experience with solution.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)