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02-06-2023 09:21 PM in
SupportHello Jerome0417,
Thank you for reaching out to us here in order to find out how to fix the in-app link for pattern reset on your Secure Folder.
Open Secure Folder in Safe Mode
Step 1. Tap on the Power icon on the Notification panel.
Step 2. Then, press and hold the Power off menu.
Step 3. Then, tap on Safe Mode.
Step 4. Navigate to Secure Folder and open it.
If you’ve forgotten the security credentials for your Secure Folder, you can easily reset it if you have enabled Reset with Samsung account. Open Secure Folder, and then enter what you think is your PIN, pattern, or password. If it is incorrect, tap the Forgot prompt. Then, tap Reset on the pop-up, and sign in to your Samsung account. You will be prompted to select another PIN, pattern, password, or registered fingerprint. Follow the on-screen instructions to set up your new security credentials. Now, you’ll be able to access Secure Folder again.
If you did not activate Reset with Samsung account when you set your security method, you will not be able to recover access to your Secure Folder.
For more help and assistance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html