Cannot reset forgotten secure folder pattern

[Jerome0417]

The app asks me to login to my samsung account to reset but the in-app link leads to nowhere. How can i fix this? My phone is the A13 5g

[butete]

are you on wifi or data connection?

[Jerome0417]

Tried both

[TeamGalaxyRene]

Hello Jerome0417,

Thank you for reaching out to us here in order to find out how to fix the in-app link for pattern reset on your Secure Folder.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Open Secure Folder in Safe Mode

Step 1. Tap on the Power icon on the Notification panel.

Step 2. Then, press and hold the Power off menu.

Step 3. Then, tap on Safe Mode.

Step 4. Navigate to Secure Folder and open it.

Set Up Secure Folder.

Step 1. Navigate to and open Settings, then tap Biometrics and security, and then tap Secure Folder. Tap Continue.

Step 2. Allow the necessary permissions by tapping Continue. If needed, sign into your Samsung account, and then tap OK.

Step 3. You'll be prompted to set up a security method like a PIN, password, or pattern for accessing Secure Folder. Follow the on-screen instructions to set up your passcode and access to your Secure Folder. Then, tap OK. 

Step 4. You'll be prompted to turn on Reset with your Samsung account. If you do not turn on this option, you will not be able to access your secure folder if you forget your PIN, password, or pattern. Tap Activate if you'd like to be able to recover your Secure folder.

If you’ve forgotten the security credentials for your Secure Folder, you can easily reset it if you have enabled Reset with Samsung account. Open Secure Folder, and then enter what you think is your PIN, pattern, or password. If it is incorrect, tap the Forgot prompt. Then, tap Reset on the pop-up, and sign in to your Samsung account. You will be prompted to select another PIN, pattern, password, or registered fingerprint. Follow the on-screen instructions to set up your new security credentials. Now, you’ll be able to access Secure Folder again.

If you did not activate Reset with Samsung account when you set your security method, you will not be able to recover access to your Secure Folder.

For more help and assistance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thank you for contacting Samsung.