Chat Features

[kevinjolorivera]

Samsung messaging says my registration for chat features failed everytime I try to activate it. Why is that? 

[Khaled75]

What carrier do you use?

[kevinjolorivera]

Talk N Text

[kevinjolorivera]

Actually po gumana na siya dati. Ngayon ayaw na niya. Naka ilang restart at factory reset na rin po ako hahaha

[Khaled75]

Try using another SIM card from another carrier.

[kevinjolorivera]

Thank you, i will consider this

[Orbs · Accepted solution]

Hello @kevinjolorivera! Sometimes restarting your device can help resolve this issue. Then, you might want to clear the cache for the app to see if this helps.
Settings > apps > Messages > storage > clear cache
If this doesn't help, please send through a log file within 2-3 minutes of the issue occurring.
You can do this by sending through another Error Report through Samsung Members however please make sure, to tap the Send system log data tick and before you tap Send. This part is important as without an error report we may not be able to find the reason for the issue.
Can you please also provide a screen capture video so that we can have an in-depth look at the issue occurring?
Samsung members > + logo > Error reports > RELVANT CATEGORY > Attach > Screenshot > Start now > Video (top symbol)
Doing this will initiate a screen recording of your phone and you will have control of the phone to show us what is happening. If the video ends but you have not reached the end of showing the error, please tap on the video icon again and another video will initiate. Please make sure, to tap the Send system log data tick and before you tap Send.
NOTE: Please don't close the Samsung Members app until you receive a Error Report Sent notification in the notification panel.

[kevinjolorivera]

Thanks, Orbs

[Orbs]

You're Welcome ;)

[Obviou_sly]

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