My previous samsung phone just went broke (system still running but with no display and touch function)
i did signed in to another samsung device and backup my data, however it does not include any files or images, only samsung applications and other unnecessary things.
I did tried the following methods but none of them works:
-phone to hdmi
-phone to pc
-samsung to samsung device
Most of the methods i found will require permission or usb debugging but how am i supposed to turn it on if the screen itself has no touch function.
Is there anymore ways of accessing or backing up my data from my previous device?
We'resorrytohearthatyou'rehavingissueswiththedisplayandtouchfunctionalityonyourSamsungGalaxysmartphoneandwereunabletobackupyourfilesandimagedataaftertryingothermethods. I feel and understand your situation at this point; not sure what to do next to gain access to your device.
However, it is with regret that due to limited answers at the moment due to the complexity of the issues your device is having. But don't you worry, I can recommend bringing your device to the nearest Samsung Authorized Service Center in your area or book an appointment with theSamsung Members appas follows:
Support > Book an appointment to set one.
Should you need further booking assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
