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Original topic:

Disapppointed

(Topic created on: 03-04-2024 05:41 PM)
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EDmarcelo
Active Level 1
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I'd Like to Express how terribly disappointed I am with the after sales service of samsung.

You see, i purchased a pre-order of the samsung galaxy fold 5 Last august. Actually medyo hesitant pa ako with the price range, parang hindi sulit kasi baka di umabot ng 1 year man lang ung device given nanvery fragile nito. But i Got tempted because of the SAMSUNG CAREPLUS promo, sabi ko kahit maka 1 year lang, may Insurance naman dun sa 1 year na un okey na masusulit ko na atleast ung Phone masira man siya after 1 year. Unfortunately, My worse nightmare came to life, 6 months palang ung device nililinis ko siya ng makita kong may basag ung plastic bumper (di ko sure kung tumama ba siya but basag talaga siya). And so i filed a repair sa SAMSUNG CAREPLUS. Bastos na nga ung ahente na nakausap ko, they also tagged My device as Wear and tear without Even seeing it. Panong magiging Wear and Tear ung basag. Buti sana kung Faded ung Color, cracked ung bumper. Pero basag siya Even exposing the metal frame.

Sobrang frustrating and sa totoo lang nakakapagod ung service ng samsung.

Ill post a Picture of how of a samsung boy i am, from tv, watch, tablet, 2 phones lahat samsung. Pero because of this experience, mukhang lilipat na lang ako.
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7 Comments
EDmarcelo
Active Level 1
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Pipiyok
Active Level 8
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Pag pasensyahan mo na lang yun matagal na silang ganun, atlis may natutunan ka sa nangyari na dapat wag magtiwala agad 🙄.
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EDmarcelo
Active Level 1
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Kaya nga, pangit ng after sales ng samsung. Wala man lang silang Care sa mga loyal customers nila
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EDmarcelo
Active Level 1
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Magaling lang sila magbenta, pera kapag repair and after sales na wala na
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Pipiyok
Active Level 8
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Negosyo e ayaw nila malugi, ingat po sa sunod 🫡.
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EDmarcelo
Active Level 1
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See you sa different side sir, lipat na ako o7
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TeamGalaxyDD
Moderator
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Hi EDmarcelo,

Sorry to hear about this - Please expect a DM from TeamGalaxyJason soon 😄 

Thank you for your patience 🙏

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