Thanks for bringing this to our attention! If you haven't already, we'd recommend reaching out to our technical support team for assistance on this. They'll be able to help organise an inspection and repair or help to troubleshoot the issue if possible. You can reach them on You can reach them on 0800 726 786 (24/7) or live chat on http://livechat.support.samsung.com/Customer_new/NZ. Cheers, The Samsung Team.
