We are sorry to hear about your experience with your Samsung Galaxy phone having issues with the front camera's difficulty focusing.
Who would not be bothered, expecting my device's camera to work properly but turned out to be behaving differently. Then I would feel the same way.
But don't fret; we are here to guide, assist, and offer solutions to restore your device's camera app to optimum performance.
Before you try out the recommendations below, be sure to check ifyour device's software and related app (Camera app) are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
Clear Camera App Cache.
Open Settings, and then swipe to and tap Camera Apps. Tap Storage, and then tap Clear cache.
Clear Camera App Data.
Open Settings, and then swipe to and tap Camera Apps. Tap Storage, tap Clear data, and then tap OK. This will completely wipe the app and reset it to the original settings.
Deactivate Tracking auto-focus.
If Tracking auto-focusis enabled, your camera will be locked to the person or item you've touched for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning offTracking auto-focus. Follow the steps below to disable the Tracking auto-focus feature.
Step 1.Open theCameraapp, then tap theSettingsicon at the top left corner.
Step 2.Tap the switch next toTracking auto-focusto turn it off.
If that doesn't fix the problem, you may submit an error report through Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, provide suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
If you have difficulty finding one nearest you, you may book an appointment with the SamsungMembers app as follows in order for us to assess your device and provide recommendations:
Support > Book an appointment to set one.
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
