Galaxy A14 5G wi-fi sharing toggle missing

[DarylY]

I just wonder why my Galaxy A14 5G has no option of sharing wifi via hotspot. Im using it since s10 series and very useful during travel. I wonder if it is hardware limitation. Hope anyone can guide me. Thanks

[TeamGalaxyRene]

Hello DarylY,

Thanks for letting us know your difficulty on your Samsung Galaxy A14 5G having no option of sharing Wi-Fi via hotspot. I feel and understand where your frustration is coming from, expecting your device to have the sharing Wi-Fi via hotspot features. If I have faced similar experience, I will be frustrated too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Turn on mobile hotspot

Step 1. From Settings, tap Connections, and then tap Mobile Hotspot and Tethering.

Step 2. Tap the switch next to Mobile Hotspot.

Step 3. When you're ready turn off Mobile Hotspot, tap the switch again.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[jhumz]

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