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Original topic:

GCASH DETECT SECURITY CONCERN

(Topic created on: 06-30-2024 10:10 AM)
1739 Views
Monsiii
Active Level 1
Options
Support
Hi all, i always encounter that may gcash auto close because it detects my device is not secured , but my dev mode is always off , i tried reinstall and install again and restart but also same, i also scanned my device and no threats detected. I wonder is there anyone can help may concern . Thank you

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12 Comments
EllisKai
Active Level 10
Support
I found this on YouTube. https://youtu.be/YPVBgWAo90c?si=7RfXQZzA34vqkDpR

He cleared GCash data,
Enabled and then disabled developer options.
After that, he was able to log in to GCash.
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Monsiii
Active Level 1
Support
Tried this but same 🙃
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butete
Expert Level 5
Support
have you wiped cache partition on recovery mode?
0 Likes
dulber
Active Level 10
Support
Are you using GCash within the secure folder? Some "secure" 😅😆 apps don't understand that.
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Monsiii
Active Level 1
Support
No sir
PUFFY_AmiYumi
Expert Level 1
Support
Clear the apps cache and that's it
I experience this on my S23+
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Monsiii
Active Level 1
Support
Tried this but after several using it shows the error again 🥲
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MrNiceOne17
Active Level 1
Support
Hello, Monsiii. Aside from the answers of our amazing community mentioned here, May I ask you if you have an active floating app while you're using GCash?

I asked you that because it IS possible that the floating screen/widget from 3rd party Apps is the culprit of this pop-up from GCash. It may come from FB Messenger chat heads and/or floating video call, the Android Bubbles feature from different Apps like Telegram, or a Picture in Picture mode on Youtube.

I always have that pop-up when there's a sudden Messenger Chat Heads appear.

Let me or the others know if this is the cause of it. Have a great day.
viviangay
Beginner Level 3
Support
Hi just want to ask if any one still have this issue and what resulotion you found out because i tried every steps sulotion i saw here but i still encounter same issue and i can't even put my number to relogin after i re-installed the app, thank you in advance for yoir answer.
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