I don't think Samsung intentionally did the update to damage our phones, kaya lang they are in denial to avoid massive repairs, etc.
Funny, yong babae sa Samsung MOA inosyente. She may lose her job for her customer handling/response 😵🥴
I suggest i-tradein mo na yong N20U mo. Do not get the lcd screen replacement and take the risk. Baka babalik yong LINE.
Damaged na ang phone, although it's not our fault, then nobody is gonna buy the phone outside of Samsung. Get the trade-in na. It's a heartache palagi mong makikita yong damaged phone sa bahay.
Sa cars nga ngayon, yong Hybrid, daming censors and electronics, ginawang parang cellphone na rin. Our new cellphones ay waterproof, IP68 rating. Eh Hybrid sa baha, tatagal ba yong battery/electrical parts?? 😅
We are sorry to hear about your experience with the recent updates on your Samsung Galaxy Note 20 Ultra having issues with the green lines on screen. Also, with the unpleasant experience you had with the staff of the Service Center when you brought your device for assessment and then for trade-in that somehow way below your expectation and gave you further inconvenience.
I feel and understand your situation, taking care your device to last that long and when it encountered a green line on screen, you are really bothered. If it happens to me, I will feel frustrated and disappointed too.
Moving forward, I highly suggest that you can ask the head of the Service Center where you initially brought your device in order to request your preferred options.
Or you can contact our direct Samsung Customer Care hotline numbers for further assistance and guidance.