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Original topic:

Green Lines after Samsung Update

(Topic created on: 05-29-2023 04:22 PM)
540 Views
SirC007
Active Level 2
Options
Support
We went to Samsung MOA para ipa-trade in yung Samsung Note20 Ultra ng partner. Pero pina-check muna namin anong cause ng green lines. Then apparently sabi ni Trade-in Checker ...

Trade-in Checker: Ma'am, gawa po kasi yan ng update ni Samsung.

Us: So, gawa pala ng update ng Samsung. Anong remedy nyo po?

TIC: Kung ipapagawa nyo po, ipapaqoute natin. Mga nasa 16,500 po.

Us: Sir, gawa ng update ni Samsung kaya nagkaganyan yung phone. Di po ba sagot ni Samsung costs ng repair nyan?

TIC: Hindi po eh.

Us: So no choice kami ganun? Bumili or ipa-repair na lang?

TIC: Opo.


So sad na parang swerte/ malas ang mangayayari pag nag update ka ng phone.


Haaaays
SirC007
Active Level 2
Support
Same branch lang po namin binili yung N20U. Same lang din yung sinabi ng TIC at ng staff sa customer service. So, no choice talaga kami bibili or repair. Yun na talaga assessment nila.
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mackytot
Beginner Level 2
Support
Pls nmn samsung pagawa nmn ng maayos ang sofware update nyo. Kaya nga kmi nag avail ng produkto nyo para magamit panvmatagalan hindi ung lagi mo kmi pinagagastos sa mga part ng device namin na nag kakaproblema gawa nyo rin. Sinasayang nyo lng pera namin sa produkto nyo. Tsk.
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Support
better definite validation have it checked by tech sa SC kung checker sa tradein lang nagsabi kulang sa validation
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SirC007
Active Level 2
Support
We also did po. Same lang din sila ng sinabi ni trade-in checker. Bibili or repair. Cost ng repair is 16.5k, yan po qoutation samin.
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Support
hindi na nag diagnostoc test?
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SirC007
Active Level 2
Support
Nagdiagnostic po. Ang issue lang talaga is yung green lines sa screen. Yun daw talaga qoutation nila for repair.
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Support
and their reson its due to the update?
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SirC007
Active Level 2
Support
Yes po, update daw talaga yun.
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Biscute
Active Level 1
Support
Suddenly my phone got green line.. my phone have a good condition never been fall or something I just got wake up them boom.. there's the green line.. did you know how much the cost replacing the LCD? It's like you buy another phone... SAD 😔
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SirC007
Active Level 2
Support
I think it depends on the phone. For my N20U it cost 16,500.
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