henghengah
Beginner Level 3
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11-05-2024 12:14 AM in
Support
Hi. Pls help, half of my phone screen turn into white lines and is heating up too. But when I turn on the powersaving mode the white lines gone. If turn off powersaving mode again the white lines came back. Its very bright and shiny for the white lines.
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JP19
Expert Level 4
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11-05-2024 09:51 AM in
Support
Hi, I am suspecting is due to the refresh rate. U go to Settings > Display > Motion Smoothness . U toggle between Adaptive and Standard and u see if the issue only happens when u select Adaptive.

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11-09-2024 08:43 AM in
SupportHello henghengah. I am Nantakkumar, from Samsung.
We're truly sorry for the experience you're currently facing. However, we're unable to assist you through this platform and suggest you contact our Support team at 1800-7267864. Our experts will be able to advise accordingly.
Thank you.
