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Original topic:

Hays update ni Samsung dami bug

(Topic created on: 05-31-2023 03:43 AM)
Active Level 7

This issue nung hindu ku pa na update sa may OK Lang ang lahat wla problema pag tapos ko na mag update when I open tiktok Facebook or other app that play video mo lag Yung video pero as you can see sa video smooth Lang Yung ano nya interface. Nag restart ako mawawala yung lag pero after 30 min or 3 hours lag naman yung video because of this issue ni reset koh ang phone koh pero ganyan padin 

Hello earlsteeve101,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy phone having multiple issues ranging from various Apps playing videos and several lags encountered. I feel and understand your situation, expecting the device to performed better after an update. If my device is misbehaving similar to your, then I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software and apps (Tiktok, Facebook & others) are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.


Clear Cache Partition.
Step 1. Turn off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
Active Level 4
Maraming factors yan which is yung application mismo, not the One UI, kelangan mag run sa different android devices ang app kaya hindi optimized yung application sa phone mo especially because sa garbage collection ng Java(programming language)

Pwede din sa internet connection mo or sa quality ng video