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05-02-2023 12:13 AM in
Support
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05-02-2023 01:40 AM in
SupportHello lloyd2,
I understand the feeling of unease whenever you are fond of using an app with new features that are seamless. But in this case, your Instagram app was already updated, while the messages were still stuck in the older version.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Application".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
