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Original topic:

Instagram Messenger Feature

(Topic created on: 05-02-2023 12:13 AM)
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lloyd2
Beginner Level 2
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Support
Hi. Can i ask if you have a messenger features in instagram like replies and reacts in chat. My instagram is updated but still my messages still use older updates. Is there any option to upgrade my instagram to newer features. My phone is s20 Plus. Thanks
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TeamGalaxyRene
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Hello lloyd2,

I understand the feeling of unease whenever you are fond of using an app with new features that are seamless. But in this case, your Instagram app was already updated, while the messages were still stuck in the older version.

 

Before you try out the recommendations below, be sure to check if your device's software and related apps (Instagram) are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device. 
 
Clear an app's cache.
 
Open Settings, and then swipe to and tap Apps. Select or search for the Instagram app you want to clear. Tap Storage, and then tap Clear cache.
 
Clear an app's data.
 
Open Settings, and then swipe to and tap Apps. Select or search for the Instagram app you want to clear. Tap Storage, tap Clear data, and then tap OK. This will completely wipe the app and reset it to the original settings.
 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
 
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