I am having issues with my back button not working as it should. Sometimes when I press the back button it completely closes the app instead of taking me to the previously viewed page. This happens in multiple apps e.g. internet browser and even the settings.
Sometimes I am able to re-open the app from the Recents screen and then press back which takes me to the previous screen as it should have the first time. Other times this does not work at all and I have to click the back button at the top of the screen or from from drop down menu in the browser.
Next is my gallery, i tried adding album but it keeps coming back to main page. When i tried editing videos, after saving, it goes back right to the main page gallery unlike before.
Thanks for letting us know here your experience with the recent updates on your beloved Samsung Galaxy Z Flip 5 having issues with the back button not working as it should. I feel and understand your frustration for the device you've cared so much while expecting it to perform better after each update. If my device is facing similar experience, I will get worried too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software andrelated apps, browsersare updated too with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.
Perform Clear Cache Partition.
Step 1. Turn off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3.Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.
Check the attachments to the screen may affect the touch sensitivity.
If you attach accessories such as screen protectors to the touch screen, the touch screen may not work properly. Small stickers, such as protective labels, can also affect touch sensitivity. Some Samsung-unapproved protective glasses or films have only adhesive on the side edges, and if these products are attached to the screen, the protective glass or film may not adhere completely to the screen.
Because of this, some areas of the touch screen may not recognize the touch and may respond intermittently. After removing the attachment, check the touch function again.
Please note: It is recommended to use Samsung-approved accessories. Using unapproved accessories may cause performance problems. Buy your Samsung Protective Glass now in the Samsung Store.
Activate the touch sensitivity feature.
Your Galaxy phone has a feature that increases the touch sensitivity of the screen for use when a screen protector is attached. If you feel that the touch on the screen has become relatively less sensitive after using a screen protector, follow the steps below to enable the Touch Sensitivity feature.
Step 1.Go to “Settings”, and then select “Display”.
Step 2.Tap “Touch sensitivity”. You will feel an instant enhancement.
If that doesn't solve the issue, you may submit an error report through the Samsung Membersapp as follows:
Step 1.Launch the Samsung Members app, and then tap the Support icon for more options.
Step 2. Scroll and select Error reports.
Step 3. Choose a category of your concern. Select"Sensor/Touch".
Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
And if the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.
Sounds to me your apps are crashing when you try to close them. I suspect that in trying to reload certain items when pressing the back button, your phone just decides to just crash the app altogether. No bueno.
Is your phone running slow now? How long has it been since you got the phone, and when did you last clear out your internal memory?
Additionally, you may be running a ton of background apps that may be causing lots of strain on your device's software, causing apps to crash unexpectedly.
My recommendations would be:
Run the diagnostics tool from the Support tab.
Clear out some items from internal storage (photos, videos, apps, etc, big files)
Factory reset your phone
Bring it to a Samsung Service Center
Whatever you choose to do, we'll be here to support you.
