cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Modes and Routines bug after the 5.1 update

(Topic created on: 02-23-2023 01:58 AM)
210 Views
-Vlad-
Active Level 4
Options
Support

image

Modes and Routines aren't working normally after the update. Posted this on S21 FB group and other users observed it as well. I guess i just have to wait for another patch. 🙄
1 Comment
TeamGalaxyRene
Moderator
Moderator
Options
Support

Hello -Vlad-,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy S21 having issues with Modes and Routines not working, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
 

You may submit an error report through the Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.