Power button issue after update

[Snoopysky]

Hi there, 

I recently updated my software to the latest version, and after i restart my phone, the power button suddenly stopped working. Does anyone know how to fix this? 

Thank you. ❤️

[Khaled75]

What phone are you using?

[TeamGalaxyRene]

Hello Snoopysky,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy phone having issues with the power button that stopped working, and we apologize for the inconvenience it caused you.

I really understand what you are experiencing; that I expect my device to get better; and if it in any way encounters such failure, then I will be anxious too. But don't fret; we are here to assist, guide, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Others".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[NevynTheNomad]

That is THE MOST useless form letter reply I have ever seen.
I don't even know what to think of your silly pasted paragraphs since I've factory reset this Samsung tablet twice and repeated, both times, the issue of the power button breaking after a big software update.
Your poorly worded response does NOT help AT ALL.