I recently updated my software to the latest version, and after i restart my phone, the power button suddenly stopped working. Does anyone know how to fix this?
We are sorry to hear about your experience with the recent updates on your Samsung Galaxy phone having issues with the power button that stopped working, and we apologize for the inconvenience it caused you.
I really understand what you are experiencing; that I expect my device to get better; and if it in any way encounters such failure, then I will be anxious too. But don't fret; we are here to assist, guide, and offer solutions to restore your device to optimum performance.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
If that doesn't fix the problem, you may submit an error report through Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.
That is THE MOST useless form letter reply I have ever seen. I don't even know what to think of your silly pasted paragraphs since I've factory reset this Samsung tablet twice and repeated, both times, the issue of the power button breaking after a big software update. Your poorly worded response does NOT help AT ALL.
