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02-06-2023 02:41 AM in
SupportI pre-ordered the S23 ultra a few days ago. Last Saturday I got a text message and tracking number from their delivery partner, Consegnia, saying that it will be delivered within the day. I waited the entire day but it didn't arrive. I checked the tracking and it said that delivery failed since I was unreachable which was BS since I had my phone with me all day and no one called.
I texted the original number that contacted me about the issue and they said that it will be rescheduled on Monday. Same thing happened, I waited the entire day and no delivery arrived. I tried to get an update but there was no response. I'm always apprehensive about buying expensive gadgets online but I made an exception since I was ordering from the official Samsung website (not Shopee, Lazada, etc..) but now I've come to regret it. Even grey market sellers from China have better support and delivery than this POS courier they chose. I've been searching online and there's dozens of complaints against Consegnia and their sub par delivery service.
At this point I don't know if my package was stolen or lost in the ether. I'm thinking of cancelling the order (if that's still possible) and just buying the S23 Ultra in their physical store instead to save me the headache. So Samsung if you're reading this, please do something about these delivery issues since they are tarnishing your brand.
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02-06-2023 02:50 AM (Last edited 02-06-2023 02:51 AM ) in
SupportHello Strider_,
We are sorry to hear about your unpleasant delivery experience with the courier assigned to deliver the pre-ordered Samsung Galaxy S23 Ultra to your designated destination, and we apologize for the inconvenience it caused you.
Rest assured that we are aware of the situation and working nonstop to deliver your new phone as quickly as we can. But due to unforeseen circumstances surrounding the enormous volume of orders to be delivered, we may experience some delays in some areas.
If it does not arrive by Monday, please let us know again here with the reference # you have so we can expedite it with the dedicated team.
Be sure to keep your mobile and/or alternate mobile number on.
We greatly appreciate your patience and understanding.
For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
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02-06-2023 04:15 AM in
SupportIt still hasn't arrived. Here are the details:
Order #: PH230202-47315779
Consegnia Tracking #: CLC000468394
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08-03-2023 09:34 PM in
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08-12-2023 10:30 PM in
SupportTOTALLY AGREE WITH THIS! THEY ARE NOT FAST & RELIABLE.
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08-14-2023 01:09 AM in
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08-14-2023 08:55 PM (Last edited 08-14-2023 08:56 PM ) in
SupportQuite frustrating and kinda ridiculous!!! Failed to deliver yesterday because "Courier out of time". And now, it was ready again at 7:35 AM. It is almost 12PM and no more update. I am sure this will be another "Courier out of time" shenanigan.
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08-25-2023 11:06 PM in
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08-30-2023 12:03 AM (Last edited 08-30-2023 12:05 AM ) in
SupportAdd my voice to these complaints. I have been waiting all day for my parcel. (Mine is for a Galaxy S Fold 5). No text messages or missed calls but when I checked my email, I saw an email sent 4 hours earlier from the Samsung online shop saying the courier attempted to deliver my parcel today but that I was not available. Adding salt to injury, the form letter threatened to cancel my order if I did not reply to the email. UNACCEPTABLE! First of all, for an online transaction this expensive (upwards of 60k), communication from Samsung shouldn't be limited to email. What if I didn't check my email and just kept waiting? Second, it's so convenient for an unscrupulous courier to just say he attempted to deliver when in fact he didn't. Samsung would then just take the courier's word for it and send the cancel threat email, who cares if the customer dropped all appointments for the day to wait at home. UNACCEPTABLE! Last, why is there no hotline for CONSEGNIA for customers to call and follow up on the status of the parcel. Overall, it's been a frustrating and unpleasant experience dealing with Samsung's online shop.
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02-01-2024 04:16 AM in
SupportTHIS IS MY ACTUAL PROBLEM RIGHT NOW.
THEY TEXTED ME IN THE MORNING THAT THEY WILL, I WAITED ALL DAY, AND THEY DID NOT!
I CANCELLED ALL MY MEETINGS DUE TO THIS!!! WHO SHOULD BE RESPONSIBLE FOR THIS? ANNOYING ASF!