S23U Armor aluminum scratches easily

[QwertyASD]

So I had the S23U for about 3 months since launch. Yesterday, I noticed a small scratch on the left frame of my device. Didn't know the "Armor Aluminum" frame they are using is so soft. My device is always on a case and is being regularly cleaned, even the case I do clean. I'm so disappointed with samsung. My OCD is on edge about this one also, I can't justify this since I paid a hefty price for the device. Samsung should not call it armor aluminum in this sense if a simple case will cause a scratch on the phone. If only the side plastic peels on my device didn't lose its adhesion I might have been safe from scratches. 

[QwertyASD]

Image for reference.

[TeamGalaxyRene]

Hello QwertyASD,

We are sorry to hear about your experience with your Samsung Galaxy S23 Ultra having issues with a small scratch on the left frame. If it happens on my device that I took care so much, I will be frustrated too.

Should you decide to get it fixed, you may visit the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment, and our Samsung engineer and technician will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

Just a disclaimer, any customer induced damages, or no defects found, charges will apply.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

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Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Genosss]

Fr? It's always in case yet it got scratches?

Even with the coarsest sandpaper, I don't think it's possible to polish or repair the frame without ruining the frame even more.

S23U user here as well and is using super thin carbon fiber case. So far, I didn't remove the plastic cover on the aluminum frame.

But hey! Phones are materials. They get scratches and such. Even my 2.1M vehicle got scratches as well.

[Shaneps]

Holy **bleep** brother 2.1m vehicle.  I wish I had a vehicle worth more then maybe 12k. Lmao. I have a 08 335xi modded and tuned in many ways.  Still needs work tho. It's never ending. Never met anyone with a vehicle worth so much.  Hope all is well man

[Genosss]

Not a dollar or usd man. Since we don't have that much European car here, second hand 335xi cost around 200k-500k here.